Terms and Conditions

Welcome to Passport For Russian Agency («we», «us», or «our»). These Terms and Conditions govern your access to and use of our website, [https://passportforrussians.com](https://passportforrussians.com), as well as the services we provide. By using our website or requesting our services, you agree to comply with these Terms and Conditions.

If you do not agree to these terms, we kindly ask that you refrain from using our site and services. We may update these Terms and Conditions from time to time, and it is your responsibility to review them periodically.

1. Services Provided

Passport For Russian Agency provides urgent assistance in obtaining or renewing Russian Federation passports for Russian citizens legally residing in the United States and Canada. Our primary service offers a simplified, mail-based process that eliminates the need for personal presence at consular offices. While we strive to make the process as smooth as possible, we do not issue passports ourselves; we serve as intermediaries to facilitate the submission and management of your application. It is important to note that we are not affiliated with the Russian government or any consular post. Our services are purely consultative and administrative in nature, meant to ease the burden of navigating complex consular procedures.

 2. Eligibility

Our services are exclusively available to Russian citizens who are currently residing in the United States or Canada and have legal status in these countries. By using our services, you confirm that you meet these eligibility requirements. We do not provide assistance for citizens residing outside of these regions. Additionally, you must be at least 18 years old to engage in our services. If you are submitting an application on behalf of a minor, you confirm that you are the legal guardian or have the authority to act on their behalf. We reserve the right to request proof of legal status or identity before initiating services.

 3. Documentation and Accuracy

The success of your passport application or renewal largely depends on the accuracy and completeness of the information and documentation you provide. You are solely responsible for ensuring that all the required documents, such as identification, proof of residency, and photos, meet the consular guidelines. Failure to provide accurate or complete information may result in delays, additional costs, or even rejection of your application. We strongly advise you to double-check all documents before submitting them to us. Any errors, discrepancies, or omissions that affect the processing of your passport application will be the responsibility of the applicant, and we shall not be held liable for such issues. We also recommend keeping copies of all submitted documents for your records.

 4. Processing Time

The processing time for passport applications can vary depending on a number of factors, including the applicant’s residency status, the volume of applications at the consular office, and the responsiveness of third-party entities such as postal services. While we strive to expedite your application process, we do not guarantee specific timelines. Estimated processing times will be provided upon confirmation of your application, but these are only estimates and not guarantees. Delays may occur that are beyond our control, such as governmental or consular backlogs, changes in policy, or unexpected circumstances. In such cases, we will keep you informed, but we cannot be held responsible for the extended processing time.

 5. Fees and Payment

All fees for our services are clearly outlined on our website or provided to you directly before confirming your request. The total fees include both our service charge and any consular fees required for passport processing. Payment is required in full before we begin processing your application. We accept various payment methods as listed on our website, and all transactions are securely processed. Please note that any fees paid to us do not guarantee the issuance of a passport, as this is ultimately at the discretion of the Russian consulate. It is your responsibility to ensure that all payment details are accurate. If your payment is declined or fails, we will not be able to start your application until full payment is received.

5.1 Refund Policy

Once we have started working on your application, all payments are considered final, and no refunds will be issued, except in cases where a service error has occurred on our end. If your application is rejected by the consulate due to inaccurate information or missing documentation that you provided, no refund will be given. However, in cases where we are at fault—such as miscommunication or failure to submit documents properly—we will review the situation and may offer a partial refund at our discretion. Refund requests must be submitted in writing and will be reviewed on a case-by-case basis.

6. Service Limitations

We provide a facilitation service and do not have control over the final outcome of passport applications. The Russian consulate makes the ultimate decision regarding the approval, delay, or rejection of all passport applications. We are not responsible for rejections due to legal issues, incomplete documentation, or inaccuracies in your application. Additionally, we do not provide legal advice or representation. Our service does not include resolving legal complications related to citizenship status, residency, or travel restrictions. If such issues arise, we advise that you consult with a legal expert. By agreeing to these terms, you acknowledge and accept these limitations of our service.

 7. Personal Data Protection

We take the protection of your personal information seriously and are committed to maintaining the confidentiality of your data. We collect, store, and use your personal information strictly for the purposes of processing your passport application. Your data will not be shared with any third parties except as necessary for consular processing or as required by law. We use secure methods to transmit and store your data, and our website is equipped with encryption technology to safeguard your personal information. For more information on how we handle your data, please review our [Privacy Policy](https://passportforrussians.com/privacy-policy). By using our services, you consent to our collection and use of your data as described.

 8. Limitation of Liability

Our services are provided on an «as is» basis, and we do not make any warranties, express or implied, regarding the results of our services. We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services, including but not limited to lost time, lost income, or other related costs. Our liability for any direct damages will be limited to the amount you paid for our services. We are not responsible for delays or complications arising from third-party actions, such as consular authorities or postal services. We advise all clients to allow ample time for passport processing to avoid any potential issues.

 9. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, strikes, governmental changes, postal disruptions, or technical failures. In the event of a force majeure, we will make reasonable efforts to notify you and minimize the impact on our services, but we will not be held liable for delays or non-performance due to such circumstances.

 10. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to regularly review the Terms and Conditions to stay informed of any updates. Continued use of our services after any changes indicates your acceptance of the new terms. If you do not agree to the updated terms, you should discontinue the use of our services.

 11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes or claims arising from these Terms and Conditions, or the services provided, shall be subject to the exclusive jurisdiction of the courts of the United States. By using our services, you agree to submit to the jurisdiction of these courts in the event of any dispute.

 12. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or our services, please feel free to contact us.

We are available to assist with any inquiries you may have regarding your passport application or our services. Please allow up to 48 hours for a response to your inquiry.

By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.